If you are a member of our support and upgrades program we may find it easier to assist you by remote access to your computer.
Our support team can then assist you by seeing the problem “in situ”.
For your security YOU must connect to our server to allow us access. We cannot access your computer in any way unless you run our client program with the link below.
Click on the link. Your browser will either allow you to run it or download it to your downloads folder. Then double click to run the program. It will automatically try to connect to our server.