How to Fix an AutoSuper Refund
If a superannuation fund refunds a payment you should correct the details and resubmit the payment in a new batch.
This example shows the steps required.
In this example the payment to SignatureSuper for Christie in batch 16 was refunded as she is in REST SUPER.
1. Find the batch in the list with the notification of refund.
2. Open the Status window to find the Employee refund details.
3. Open the Employee Enquiry screen and find the employee. This will show the payruns paid in batch 16.
4. To correct this we take her out of the original batch 16.
First right click on her payment for batch 16.
5. Make sure her correct fund is the current superannuation fund and select it.
Then tick the box to remove her from batch 16.
6. This will set this superannuation to unpaid for payrun 4 and also correct her fund
7. Because her superannuation is now marked as unpaid for payrun #4 you can create a superannuation batch for payrun 4 to pay her super into the correct fund.
